Reference

How We Handle Your Account Data

Every sign-in, bKash load and wallet request on cv33apk leaves a record, and this page spells out what we keep, why we keep it and how you ask us to change or remove it.

Plain wordingCookie controlWallet data kept minimalDeletion on request
cv33apk How We Handle Your Account Data
ASK THE DATA DESK

Where to Raise a Privacy Question

A privacy question is worth answering from someone who can see your account, so keep it inside the platform instead of a public comment. Open the help option in your account, choose the data or wallet category, and attach your registered mobile number so the team can match you without extra checks. Data questions and bKash, Nagad or Rocket transaction queries go to the same desk, and one message carrying both saves you a second visit.

Account help option Open the help option inside your account and choose the data category. Add your registered mobile number and a short description so the team can find your record without extra checks.
Data request message Ask to see, correct or delete what we hold about you. A written request from your registered number is enough; we reply with what was found and what changed.
Wallet reference queries If a bKash, Nagad or Rocket load looks wrong, send the wallet reference in the same message. Your stored transaction record is what lets us trace it properly.
SECURITY AND RETENTION

Cookies, Sign-In Codes and Retention

Two things keep your account yours: the one-time code we text to your mobile at each sign-in, and the rule that your wallet PIN never reaches our servers. We set cookies to hold your session and remember small display choices, such as the language you picked — clear them from your browser and the lobby still opens, you just sign in again. Records tied to a bKash, Nagad or Rocket payment, or to a cricket match on the sportsbook, stay while they can still be questioned. Then they go.

One-time sign-in codes

Each sign-in sends a one-time code to your registered mobile. We never ask for your bKash, Nagad or Rocket PIN, and the support team will not request it either.

Session cookies

These hold your login and the small display choices you make. Clear them any time from browser settings; the trade-off is a fresh sign-in, nothing more.

How long records stay

Transaction records stay while a wallet query can still be raised, then we delete them. Account details go when you close the account and no open dispute is left.

Who can open your file

Only the account and payments teams, and only while working your case. We do not sell lists or pass your number to outside advertisers.

Questions You Send Us Most

These are the privacy questions that reach our help desk most often, answered the way we would answer them on chat rather than in legal phrasing. If yours is not covered, send it through the help option in your account with your registered number attached. A written reply you can keep beats a quick answer in a public thread, and it gives you something to refer back to later.

Your mobile number, the name you register and the wallet IDs you pay with. Transaction references from bKash, Nagad or Rocket are stored so a load can be traced later.

No. Sign-in uses a one-time code sent to your phone, and payments are confirmed inside your own wallet app. Treat any message asking for a PIN as a fraud attempt.

Yes. Ask through the help option in your account and we send back a copy of your account and transaction record. Quote your registered mobile number so the request reaches the right file first time.

Send a correction or deletion request from your registered number. Names and contact details get fixed quickly; records tied to a payment stay while the transaction can still be questioned.

No. Your record follows the account, not the handset. Sign in on a new phone, confirm the one-time code, and your wallet and history read exactly as they did before.

Session cookies are, because they keep you signed in. Display cookies for language and layout are not required; clear them from your browser and you simply sign in again next time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.